Refund Policy

We aim for complete customer satisfaction. If you’re not happy with your purchase, review our refund policy below.

Eligibility for Refund

• Items must be unused, in original condition and packaging.
• Refund requests must be made within 30 days of delivery.
• Non-refundable items: Custom-made, clearance, or used items.

How to Request a Refund

1. Contact us at support@shopdserscount.shop within 30 days with:
   • Order number
   • Reason for return
   • Photos (if damaged/defective)
2. Approval & Return Instructions will be provided if eligible.
3. Return Shipping: Customers cover return costs unless the item is defective/damaged.

Refund Process

• Once the return is received and inspected, you’ll be notified of the refund status.
• If approved, refunds are issued to the original payment method.
• Processing may take 7-10 business days, depending on your bank.

Non-Refundable Items

• Custom-made, clearance, or sale items.
• Items used or damaged after delivery.
• Orders placed over 30 days ago.

Damaged or Defective Items

Report issues within 7 days with photos and your order number. We’ll offer a replacement or refund.

Exchanges

We do not offer exchanges. Please request a refund and place a new order.

Free Shipping Orders

If returning an order that qualified for free shipping, the original shipping cost may be deducted from the refund.

Contact Us

Email: support@shopdserscount.shop
Phone: +1 303-887-1547
Address: 9125 Sudbury Rd, Silver Spring, MD 20901, United States

We’re here to help—thank you for shopping with Shopdserscount!